Shipping Information
Shipping Information
At Kelvet, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. During peak times and holidays, our processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time depends on the transit time after your order has been dispatched and varies based on your location. Please see the estimated delivery times according to your country of residence:
🌍 Global Shipping: 7-21 business days
Please note that during peak times and holidays, shipping carriers may experience delays beyond our control. Additionally, customs delays may occur for international shipments, which could extend the delivery time frame.
Order Changes and Accurate Shipping Details
It is the responsibility of the customer to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. Our customer support team will email you to verify your shipping details within 3 business days of your order being placed if any issues are detected. Failure to respond within this time frame may result in order cancellation.
If you notice an error in your shipping details, please email us at hello@kelvet.com within 24 hours of placing your order.
Delayed Delivery
We understand the importance of receiving your order promptly and aim to ship out all orders as quickly as possible. However, please note that delays may occur due to circumstances beyond our control, such as severe weather conditions or transportation disruptions. We will notify you of any delays and work closely with the courier to resolve the issue.
Lost or Stolen Packages
Once your package is handed over to our courier partners, it is beyond our control. If your package is lost or stolen, please contact us at hello@kelvet.com, and we will assist you in filing a claim with the courier company. Please note that Kelvet is not responsible for lost or stolen packages during transit, but we will do our best to support you in resolving the issue.
Shipping Policy Changes
Kelvet reserves the right to modify or update this Shipping Policy at any time without prior notice. By purchasing our products, you indicate your acceptance of this Shipping Policy, including any updates.
We encourage you to review this policy periodically for any changes. If you have any questions or concerns about our Shipping Policy, please contact us at hello@kelvet.com.